Return Policy

Claytan® Online Store Return Policy

Returns and Exchanges At Claytan®, we take pride in the quality of our lead-safe ceramic tableware and are committed to your satisfaction. If you are not satisfied with your purchase, we are here to assist you.

Eligibility for Returns:

  • Items must be unused and in their original condition.
  • Items must be in the original packaging.
  • Items must be returned within 14 days of purchase.

Non-returnable Items:

  • Gift cards
  • Customized or personalized items
  • Sale or clearance items

Return Process:

  1. Initiate a Return: Contact our Customer Service team at Inbox Application within 14 days of receiving your item. Please include your order number and reason for the return.
  2. Prepare Your Package: Once your return is approved, securely pack the items in the original packaging and include the original receipt or proof of purchase.
  3. Shipping: Ship your return to the address provided by our Customer Service team. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 - 15 working days.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Inbox application with your order number and details of the defect or damage.

Damaged or Defective Items:

  • If you received a damaged or defective item, please contact us immediately at Inbox aApplication with your order number and a photograph of the item’s condition. We will arrange for a replacement or refund as quickly as possible.

Contact Us: If you have any questions about our return policy, please contact us via Inbox Application.

Thank you for shopping with Claytan®. We value your business and strive to ensure your satisfaction with every purchase.